FAQs

HOW DO I PLACE AN ORDER?

Choose your preferred product option, click “Add to Cart”, and proceed to checkout.
Once your order is confirmed, we will begin processing it and send you an email when your package ships.

HOW LONG DOES SHIPPING TAKE?

We ship all U.S. orders directly from our fulfillment facilities in China.

Estimated delivery time:

  • Processing Time: 3–5 business days

  • Standard Shipping: 7–15 business days

Total delivery time: 10–20 days
(Delivery may vary due to customs, weather, seasonal volume, or carrier delays.)

📌 Expedited shipping is currently not available.

WHY IS MY TRACKING NUMBER NOT UPDATING?

Tracking information may take 2–3 days to update after your package is handed to the carrier.
If no updates appear after several days, feel free to contact us at info@styling.mom.

MY ORDER IS LATE — WHAT SHOULD I DO?

If your U.S. order has not arrived 20 days after shipment, please email us and we will assist you promptly.

I HAVE A QUESTION ABOUT MY ORDER.

Our support team is always happy to help. Contact us for questions about:

  • Orders

  • Shipping

  • Returns

  • Cancellations

  • Order changes

  • Product information

📧 info@styling.mom

I DIDN’T RECEIVE MY ORDER CONFIRMATION EMAIL.

Please check your Spam or Junk folder.
If you still cannot find it, email us with:

  • Your name

  • Your email address

  • Any order details you remember

We will resend your confirmation.

PAYMENT

What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Debit cards with Visa or Mastercard logos

When will my card be charged?

Your payment method will be charged immediately after your order is placed.

Is my payment information secure?

Yes. All payments are encrypted using SSL and processed through secure third‑party providers.
We never store your complete credit card information.

WHERE DO YOU SHIP FROM?

All U.S. orders are fulfilled from our partnered facilities located in China.
Our suppliers follow strict quality‑control standards to ensure product consistency.

WHAT IF A PRODUCT I SAW BEFORE IS NO LONGER AVAILABLE?

Some items may sell out or temporarily go offline.
If you cannot find a product, contact us at info@styling.mom and we will help check availability.